Shipping Policy And Charges

Mattresses and Foundation. All mattress sets purchased on our website comes with complimentary shipping, while bedding accessories incur a SGD5 local shipping charge.

  1. Standard delivery service is Monday - Saturday, 10am to 6pm and limited Saturday delivery, except for Holidays including New Year’s Day, Labor Day, Independence Day and Christmas Day.
  2. DUNLOPILLO logistic personnel will call when the product is received to schedule delivery.
  3. DUNLOPILLO will attempt to deliver our mattress within 3 working days of our receipt of the order.
  4. Customers will have to pay for any additional charges if they missed the delivery appointment with our assigned logistic agent.

One other important thing to remember about the delivery service is that you MUST inspect the package at the time of delivery. (See Damaged Items clause).

Accessories. All accessory items such as bed frames, sheets, pillows, bolster and mattress protectors will be shipped within 3 working days upon receiving the oder or 14 to 21 days for pre-orders.

When Will My Order Arrive?

You can expect delivery between 4 and 7 business days from the date of your order confirmation. This estimate is based on our experience and it could be more or less. You will receive a call from our logistic department to make delivery arrangements approximately 1 week after your order has been confirmed. If you have any further questions on your order status, can also email to customer service department.

Disposal Of Mattress

With any mattress purchase, our delivery team will assist you in the disposal of your old mattress. It will be taken to our factory and properly disposed of in the designated area. This ensures that you won't encounter any issues or complaints regarding the presence of the old mattress in your vicinity. The best part is, this service is provided to you free of charge with any mattress purchase.